Returns + Exchanges

 

RETURNS: We will gladly accept returns within 30-days of order date on any unworn, unwashed, unused product(s), that are neatly folded and in original packaging. (Before returning, please make sure it is an eligible item - guidelines are below.)

If you would like to make a return, please fill out the form below so we know it's on the way. You do not need to wait for an email response, unless you have a question.  Your refund will be issued in the original payment method, less shipping costs. After completing form, you may ship to:

Love Winnie James Returns

2222 E. 3380 S.

Salt Lake City, UT 84109

Love Winnie James accepts shipping on damaged or defective items if reported within 7 days of receiving.  All other return shipping is the responsibility of the customer. 

All international purchases are final.

SALE ITEMS: Discounts on Love Winnie James markdowns/sale items will be final.  No exceptions, unless defective. (For example, using a 15% off discount code to purchase an item that is marked down and noted with the "Sale." icon.) This includes warehouse sales.

SWIM: Swimwear returns are only eligible for shop credit. All swimwear MUST have the sanitary strip still in place and be unused. Items without this are ineligible for return. Returns sent back without the sanitary strip in place will be refused.

SHOES: All shoes must be returned with the original shoebox.

EXCHANGES: Because sizes and styles sell out very quickly, we recommend placing a new order for the size you would like. You can follow the instructions above to return the original item(s) which will then be refunded upon receipt.  Please email returns@lovewinniejames.com or complete the form below for a refund of your shipping cost on your exchange.

DAMAGED ITEMS: Any damaged items must be reported within 7 days of receiving. Please complete the form below to report. Return shipping cost will be covered. 

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Name *
Name
Return Guidelines *
I have read the guidelines for accepted returns above and will ship my returnable item to the above address within 30 days of my order date. If there is a question, please ask via this form before shipping.