Returns + Exchanges
*UPDATED 2017 HOLIDAY GUIDELINES*
RETURNS: We will gladly accept returns within 30-days of order date on any unworn, unwashed, unused product(s), that are neatly folded and in original packaging. (Before returning, please make sure it is an eligible item - guidelines are below.)
*UPDATED HOLIDAY RETURN DEADLINE*: To help accommodate your holiday shopping and gift giving, items purchased on Black Friday (11/23/17) and beyond, have an extended return deadline of 1/12/18, or 30 days from order date - whichever comes later. No holiday orders will be accepted after this date. (Before returning, please make sure it is an eligible item - guidelines are below.)
If you would like to make a return, please fill out the form below so we know it's on the way. You do not need to wait for an email response, unless you have a question. Your refund will be issued in the original payment method, less original LWJ shipping costs (if applicable, as orders over $50 ship free.) After completing form, you may ship to:
Love Winnie James Returns
2222 E. 3380 S.
Salt Lake City, UT 84109
Love Winnie James accepts shipping on damaged or defective items if reported within 7 days of receiving. All other return shipping is the responsibility of the customer.
All international purchases are final.
SALE ITEMS: Discounts used in addition to on-sale items will be final. No exceptions, unless defective. (For example, using a 15% off discount code to purchase an item that is marked down and noted with the "Sale." icon are final sale.) Warehouse sales are final, whether or not additional coupon code is used. Promotional Doorbusters, *Daily Deals* and *12 Days Promo* items are also final sale, whether or not additional coupon code is used. Any other product, if noted with *Final Sale*, is final.
SWIM: Swimwear returns are only eligible for shop credit. All swimwear MUST have the sanitary strip still in place and be unused. Items without this are ineligible for return. Returns sent back without the sanitary strip in place will be refused.
SHOES: All shoes must be returned with the original shoebox.
EXCHANGES: Because sizes and styles sell out very quickly, we recommend placing a new order for the size you would like. You can follow the instructions above to return the original item(s) (if eligible) which will then be refunded upon receipt.
DAMAGED ITEMS: Any damaged items must be reported within 7 days of receiving. Please complete the form below to report. Return shipping cost will be covered.